Clinical Business Operations Representative 2

About the role

The University of Miami/UHealth Department of Obstetrics & Gynecology seeks a full‑time Clinical Business Operations Representative 2 to support daily administrative and operational activities. The role ensures efficient patient scheduling, provider support, and smooth clinic workflows.

Key responsibilities

• Serve as the primary phone contact using Nice Systems call‑center software.
• Answer patient calls and provide guidance.
• Schedule and reschedule appointments for new and established patients.
• Manage provider bump lists and re‑schedule within 48 hours.
• Confirm upcoming patient appointments.
• Process CRM entries from clinical sites and UConnect.
• Respond to all In‑basket messages promptly, including UChart results, Rx requests, and patient calls.
• Submit required paperwork on behalf of physicians.
• Perform other duties as assigned.

Required profile

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Strong data‑entry accuracy.
• Excellent oral and written communication.
• Willingness to work evenings, nights, and weekends as needed.
• Ability to collect, organize, and analyze data.
• Capability to work independently or collaboratively.
• Commitment to the University’s core values.

Required skills

• Nice Systems call‑center software.
• CRM platforms.
• UChart messaging system.
• UConnect interface.