Client Support Administrator (Secret Clearance)

About the role

GDIT is hiring a Client Support Administrator (CLC 8) to provide hands-on installation, maintenance and troubleshooting support for information systems applications and related peripheral hardware. The position is on the customer site, requires US citizenship and a Secret clearance, and is open to candidates who can obtain it.

Key responsibilities

• Provide installation, maintenance and troubleshooting support for information systems applications and related peripheral hardware
• Perform technical tasks and help complete project milestones
• Solve technical problems of moderate scope and complexity
• Deploy new hardware and software and upgrade existing installations
• Prepare and maintain documentation for computer system processes and procedures
• Handle incident response and customer support tasks

Required profile

• High school diploma or GED
• 1+ year of related experience
• Associate-level hands-on experience supporting installations, repairs and troubleshooting of communications systems or equipment
• Experience installing and deleting client-level software
• Experience diagnosing and troubleshooting basic computer workstations
• Experience installing software patches, security fixes and service releases for workstations
• Must meet the DoD 8570.01-M certification requirement (e.g., Security+, MCSA Desktop)
• Preferred: experience interacting with military personnel

Required skills

• Installing and deleting client-level software
• Basic workstation diagnostics and troubleshooting
• Software patching, security fixes and service releases

What we offer

• Estimated hourly rate of $29.09-$39.35, depending on experience, location and contract terms
• 401(k) with company match, health, dental and vision plans
• Paid vacation, holidays and flexible work weeks
• Professional growth, including paid education and certifications