Client Support Administrator (DoD 8570.01-M)

About the role

GDIT is looking for a Client Support Administrator to provide installation, maintenance and troubleshooting support for information systems applications and related peripheral hardware. The role is on-site at the customer site, requires US citizenship and a Secret clearance, and is open to contractors who can obtain the required clearance.

Key responsibilities

• Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware
• Perform technical tasks and help complete project milestones
• Solve technical problems of moderate scope and complexity
• Prepare and maintain documentation for computer system processes and procedures
• Handle incident response and customer support tasks

Required profile

• High school diploma or GED
• 1+ year of hands-on experience supporting installations, repairs and troubleshooting/maintenance of communications systems or equipment
• Experience installing and deleting client-level software
• Experience diagnosing and troubleshooting basic computer workstations
• Experience installing software patches, security fixes and service releases for workstations
• Preferred: experience interacting with military personnel
• Must meet DoD 8570.01-M certification requirements; Security+ or MCSA Desktop (or equivalent) is expected but not required
• US citizenship required; less than 10% travel

Required skills

• Computer systems and Microsoft Windows
• Troubleshooting
• Installation and deletion of client-level software

What we offer

• Estimated hourly rate of $25.63-$26.19, depending on experience, location and contract terms
• 401(k) with company match, health, dental and vision plans, and flexible work weeks
• Paid vacation, holidays and other paid time off
• Professional growth, including paid education and certifications