Client Services Manager – Austin

About the role

Greystar is seeking a Client Services Manager to lead and coordinate initiatives that drive new business development and ensure client satisfaction across its Austin office. The role focuses on maintaining strong relationships with existing clients, gathering feedback, and supporting the company’s growth strategy.

Key responsibilities

• Lead activities and programs that promote client satisfaction and retention.
• Maintain ongoing communication with client representatives, collect and review feedback, and resolve complaints or issues promptly.
• Contribute to setting annual business goals for the client services team.
• Monitor market trends, prepare detailed reports for senior management, and recommend actions to secure and expand client relationships.
• Develop and distribute communication materials, brochures, and promotional literature for current and prospective clients.
• Participate in due‑diligence assignments and act as liaison with brokers for new fee‑management opportunities.
• Gather client satisfaction data through surveys, analyze results, identify themes, and propose innovative, cost‑effective solutions.
• Prepare various HR, financial, and administrative reports as required.

Required profile

• Proven experience in client services, account management, or related roles, preferably within real‑estate or property‑management environments.
• Strong communication and relationship‑building abilities.
• Analytical mindset with the ability to interpret market data and client feedback.
• Detail‑oriented and capable of managing multiple initiatives simultaneously.

Required skills