Client Services Dispatch Engineer

About the role

The Client Services Dispatch Engineer provides on‑site technical assistance to end users and client IT staff. Working for a managed services provider, you will travel to client locations, respond to incidents, and support users via phone, email and ticketing systems.

Key responsibilities

• Serve as the primary on‑site contact for technical assistance at assigned client sites.
• Travel according to a dispatch schedule to complete visits and open service tickets.
• Respond to incidents and service requests both on‑site and remotely through phone, email and ticketing tools.
• Troubleshoot and resolve basic to intermediate hardware, software, connectivity and account access issues.
• Maintain end‑to‑end ownership of support requests, ensuring timely follow‑up and clear communication.
• Document incidents, steps taken and resolutions accurately in the support system.
• Escalate unresolved or high‑impact issues following established procedures.
• Provide clear guidance and updates to users throughout the support process.
• Perform on‑site setup, configuration and basic maintenance of workstations, peripherals and standard business applications.
• Monitor support queues, prioritize tickets and identify recurring issues for improvement.

Required profile

• Strong customer service orientation with excellent interpersonal and communication skills.
• Ability to diagnose and resolve common technical problems efficiently.
• Organized, detail‑oriented and capable of documenting incidents accurately.
• Comfortable working in a fast‑paced, field‑based environment with regular travel.

Required skills

• Desktop operating systems (Windows, macOS)
• Business applications (Microsoft Office, standard productivity tools)
• Printers and peripheral devices
• Mobile devices (iOS, Android)
• Basic networking concepts
• Hardware troubleshooting
• Software troubleshooting