Client Service Specialist

About the role

The Client Service Specialist is the first point of contact for French Florist’s discerning clientele, delivering a seamless, white‑glove experience. You will handle high‑volume inquiries, resolve issues quickly, and help clients create unforgettable floral moments.

Key responsibilities

• Serve as primary contact for client inquiries via phone and email, maintaining warmth and professionalism.
• Manage 40–60+ client interactions per shift across multiple channels while ensuring accuracy.
• Guide clients through product selection, custom arrangements, and order placement with a consultative approach.
• Resolve concerns promptly, following Refunds, Replacements & Resolutions guidelines and escalating when needed.
• Document every interaction in internal notes for seamless hand‑off.
• Process orders accurately using Zendesk and the order management platform.
• Schedule deliveries with precision and coordinate with shops, dispatch, and internal teams via Slack.

Required profile

• Minimum 4 + years experience in client service, luxury retail, hospitality or similar high‑touch environments.
• Exceptional written and verbal communication skills for high‑volume interactions.
• Proven ability to work independently in a fast‑paced setting while managing competing priorities.
• Strong attention to detail, organization, and follow‑through.
• Experience handling escalations and maintaining composure under pressure.

Required skills

• Experience with POS systems.
• Proficiency with CRM platforms such as Zendesk.
• Microsoft Office suite.
• Google Workspace.
• Slack collaboration tool.