Client Portfolio Manager

About the role

Allied Universal, a security and facility services company, is hiring a Client Portfolio Manager in Tallahassee, Florida. The manager works with the Branch/General Manager to oversee employees and operations at all locations linked to their assigned client portfolio, drives profitable growth through world-class service and helps build an exceptional employee experience.

Key responsibilities

• Lead and mentor a team of Account Managers through coaching, support and recognition, and foster a collaborative, inclusive environment
• Build and grow client relationships by understanding their security needs and ensuring satisfaction
• Oversee Account Managers while maintaining industry standards, company policies and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using the Business Intelligence Platform
• Identify and mitigate security risks and develop security protocols, training and response plans
• Work with branch leadership to improve financial performance: manage budget allocation, drive revenue growth, reduce non-billable overtime, improve cash collections and control expenses
• Collaborate with sales to grow organic business within existing client operations

Required profile

• Bachelor's degree in criminal justice, business or a related field, or an Associate's degree with three years of management experience in a high-volume workforce or service environment
• High school diploma with five years of management experience in such an environment
• At least one year of experience driving operational and/or financial metrics
• At least two years of experience building and developing teams
• Current driver's license if driving a company or personal vehicle for business
• Preferred: law enforcement, military or security services experience, and experience managing a dispersed workforce

Required skills

• Proficiency in web-based applications and Microsoft Office
• Business Intelligence tools for metrics analysis, reporting, automation and presentations
• Leadership, teamwork, client relations and problem-solving skills

What we offer

• Medical, dental, vision, basic life, AD&D, retirement and disability insurance
• Eight paid holidays, five sick days and four personal days
• Vacation accrues at 3.08 hours per biweekly pay period