Client Manager - Healthcare Practice

About the role

HEAPY is seeking a Client Manager for its Healthcare practice, based in the Cleveland, OH office. The role leads projects for new clients, overseeing the full project lifecycle from proposal through closeout across design engineering, commissioning, energy optimization, sustainability, ICT and related services. It covers medium to large projects with fees of $500,000 to $750,000, with a strong emphasis on client management and business development.

Key responsibilities

• Guide service delivery to match operating procedures and milestones, and oversee project execution with a focus on profitability, cost control and efficient resource use.
• Lead project costing and bid/proposal preparation; manage projects with fees over $250K.
• Drive quality so deliverables meet company standards, client expectations and regulatory requirements.
• Pursue opportunities to introduce HEAPY services in new accounts and leverage client relationships to open doors to new owners and expand networks.
• Set up a client-HEAPY-architect-construction manager liaison network and hold regular progress review meetings for initial projects.
• Collaborate with the Practice Director, Operations Manager, design managers and project managers to form project teams and assign responsibilities.
• Represent the company, uphold a quality culture, submit progress-billing information accurately and on time, and engage in client feedback and follow-up.
• Work with business development on strategic account development, capture strategies and cross-selling, and report client management activity in the CRM system.

Required profile

• 4-year degree or equivalent years of project management experience in the built environment.
• 8-10 years of experience in design or process engineering, consulting engineering or A/E, plant operations or start-up, commissioning, energy engineering, or field construction (or equivalent working knowledge).
• Proven track record of building client relationships; professional registration preferred.
• Ability to stay at a workstation for long periods, travel locally and occasionally farther away, and work in all weather conditions.