Client Experience Manager – Events & Engagements

About the role

Woolpert is seeking a Client Experience Manager to join its Marketing Events team. This remote position focuses on designing and delivering client engagement programs and events that strengthen relationships and support the company’s growth priorities.

Key responsibilities

• Plan and execute conferences, client events, executive meetings, hospitality programs, and webinars, managing logistics, timelines, budgets, vendors, sponsorships, and on‑site delivery.
• Define audience, objectives, and desired outcomes with stakeholders, ensuring meaningful client interaction and follow‑up.
• Collaborate with Client Experience teammates to balance workloads and maintain consistent quality.
• Design client experiences before, during, and after events to make engagements relevant and personalized.
• Support executive briefings, client visits, and appreciation programs.
• Gather client and internal feedback to identify improvements and introduce new ideas.
• Consider how individual engagements fit into the broader client relationship, identifying key touchpoints and moments of risk or opportunity.
• Partner with Sales and account teams to align engagement plans with account goals and relationship‑building priorities.
• Align engagement activities with business priorities alongside Marketing, Sales, and industry/region leaders.

Required profile

• Proven experience in event and client engagement management.
• Ability to collaborate with cross‑functional teams including Marketing, Sales, and account leaders.
• Strong organizational and communication skills.
• Experience designing and measuring the impact of client experiences.

Required skills