Client Experience Associate - Work From Home

About the role

AnywhereWorks is hiring Client Experience Associates to handle inbound calls for its clients' businesses from home. The position is open only to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio or Arizona. It is a remote, flexible role with a steady, fast pace.

Key responsibilities

• Capture leads, take orders, schedule appointments and send messages to clients.
• Handle standard answering, Active Response (outbound calls triggered by an incoming message), live chat, relay calls, appointment setting and legal intake calls.
• Meet performance targets based on quality, accuracy, ready % and after-call work time.

Required profile

• Availability for 40 hours per week, mostly between 5:00 am and 8:00 pm Pacific Time.
• A minimum of 8 hours on Fridays and Saturdays during the first 8-12 weeks after training.
• Full availability during the 2 weeks of paid training and the 8-12 weeks of learning and development, including no blocking off of holidays or vacation.
• Reliable attendance tracked by a points system; flexibility is essential.
• Background check required for conditional offers.

Required skills

• Excellent verbal and written communication, with a warm, upbeat tone.
• Good listening skills, staying calm and efficient under pressure.
• Dependable and punctual.
• Strong computer skills and typing at a minimum of 30 WPM.
• Eagerness to learn new call types and tools.

What we offer

• Paid training of 2 weeks, followed by 8-12 weeks of learning and development.
• Pay starting at $16.00 per hour.
• Benefits starting after 60 days (medical, dental, vision, EAP, PTO).
• 401(k) with matching after one year of employment.
• Bring Your Own Device policy, with your own computer and internet meeting system requirements.