Client Executive - Retirement Plans

About the role

The Client Executive leads the Retirement Services team and is responsible for retaining existing business and developing business within assigned accounts. The role covers client service, plan marketing, renewal management and acting as a leader for the Client Service Team.

Key responsibilities

• Oversee client service activities, meet clients regularly and help resolve routine and recurring client and carrier concerns.
• Meet business retention goals and develop new business with existing clients through employee education and increased contributions.
• Ensure client compliance with annual plan testing and Form 5500 filing, and prepare and present renewal outcomes to clients.
• Manage marketing of existing plans, coordinate coverage placement, direct the Client Service Team on communications and advise the Client Sales Executive.
• Facilitate employee education for Open Enrollment and ongoing engagement, and manage the transition to a new provider.
• Review contracts, plan documents and Summary Plan Descriptions for accuracy, review quarterly production reports and maintain good file records in the Agency Management System.
• Lead the Client Service Team, focus it on client requirements and quality standards, and escalate unresolved issues to the Director of Employee Health & Benefits, the Benefits Service Manager and the Director of Operations.

Required profile

• Minimum of 7 years of experience servicing corporate retirement plans, with increasing responsibility.
• Bachelor's degree strongly preferred, plus at least one recognized financial/benefits designation.
• Familiarity with the employee health and benefits marketplace, carriers and broker agencies.
• Valid unrestricted Life and Disability license in California and a valid California driver's license.
• Ability to make independent decisions, strong communication skills, and willingness to travel to client sites, including occasional 2-5 night stays.

Required skills

• FINRA Series 63 and 7; Series 65/66 preferred or achievable within 1 year.
• AIF designation or willingness to achieve it within 6 months of hire.
• Basic financial analysis knowledge of investment and group retirement plans and federal and state legislation.
• Office computing, including MS Windows 7 and Office 2010, and willingness to learn other financial industry software.

What we offer

• Base salary of $92,400 to $172,100, depending on experience, skills, location and certifications.
• Health and welfare benefits, tuition assistance, 401K and other retirement programs, and employee assistance programs.
• Possible eligibility for performance-based incentives.