City Manager – New Jersey Operations

About the role

Coco is scaling its autonomous robot delivery fleet across U.S. cities. As the City Manager for New Jersey, you will own the end‑to‑end operation, acting as the primary point of contact for merchants, the local team, and the community while ensuring fleet health and performance.

Key responsibilities

• Oversee city‑level operations, managing fleet health, deployment zones, and uptime across all merchant locations.
• Drive merchant success by onboarding restaurants, resolving incidents, and continuously improving the delivery experience.
• Hire, train, schedule, and manage local staff including robot technicians and coordinators.
• Track and report city KPIs, surface insights to leadership, and lead continuous‑improvement initiatives.
• Represent Coco in the community, attending neighborhood meetings, engaging with local press, and liaising with city officials.

Required profile

• 3+ years managing hands‑on, physical‑world operations such as restaurant or fulfillment center management.
• Proven experience leading a direct‑labor workforce, including hiring, scheduling, and performance management.
• Metrics‑driven mindset with strong attention to detail and ability to juggle multiple priorities.
• Excellent relationship‑building skills with restaurant operators, platform partners, and city officials.
• Willingness to work non‑standard hours as operational needs dictate.

Required skills

• Excel
• Google Sheets
• Notion
• Slack
• Data dashboards