City Delivery Dispatcher

About the role

O'Reilly Auto Parts is hiring a City Delivery Dispatcher for its Machesney Park store. The dispatcher coordinates and oversees the city route schedule, functions and delivery specialists of the "hub" store to "spoke" stores. Bilingual candidates are encouraged to apply.

Key responsibilities

• Serve as the contact person for the city delivery service.
• Receive orders from stores by phone or invoice, make sure parts are pulled and ready by the scheduled time, and check each order's accuracy before the delivery specialist picks it up.
• Maintain an organized, clean delivery area divided into bins for each spoke store.
• Keep hub delivery specialists on schedule and inform stores of any delays.
• Monitor the hub system and routes to improve efficiency, productivity and reduce costs, and share recommendations with the store manager.
• Make sure all hub team members clock in and out according to company policy.
• Research parts not delivered on schedule and adjust billing where needed.
• Work with the store manager to cover the route when the regular delivery specialist is absent, and help ensure vehicles are well maintained and inspected.
• Log daily mileage for all vehicles in the asset management system and give input on delivery specialists' performance for evaluations.

Required profile

• Ability to quickly match alphanumeric sequences.
• Good interpersonal communication skills.
• Fluency in multiple languages (Spanish highly desired).
• Desired: familiarity with automotive parts and ability to drive a manual transmission vehicle.

What we offer

• Pay range of $15.00 - $20.00 per hour, with possible schedule, facility, seasonal or performance premiums.
• Paid time off and stock purchase plan with 401k contributions starting day one.
• Medical, dental and vision insurance with an optional FSA.
• Tuition assistance programs and opportunities for career growth.