Cash Payment Approver

About the role

The Cash Payment Approver is based onsite in Charlotte, NC and supports the Howden US Retail business by reviewing payments and providing administrative support to the IBA and Finance teams. The person processes transactions accurately, keeps records up to date, resolves basic account queries and escalates more complex issues. The role is non-exempt under the FLSA.

Key responsibilities

• Process payments and enter data accurately in company systems
• Resolve basic account and transaction queries promptly
• Maintain organized, up-to-date records, filing and documentation
• Prepare standard reports and update the team on activities or issues
• Assist with team projects and escalate or redirect complex queries
• Respond to urgent requests with guidance from senior team members
• Follow company policies and procedures, ensure accuracy and proper approvals, and complete required training
• Support internal and external clients and work collaboratively within the team

Required profile

• Strong attention to detail and ability to follow established processes in a structured environment
• Good problem-solving skills and organization, able to manage several tasks and meet deadlines
• Clear written and verbal communication and a team-oriented, proactive attitude
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic awareness of compliance and company policies; basic understanding of accounting or insurance processes; exposure to billing or finance operations is a plus

Required skills

• Willingness to learn new systems and tools
• Experience with Excel, Word and PowerPoint preferred

What we offer

• Expected base salary of $40,000 - $50,000, depending on experience and location
• Discretionary bonus
• Medical, dental and vision insurance, with healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible paid time off and paid parental leave
• Life and disability insurance
• Reasonable adjustments, including flexible hours or hybrid working where possible