Care Manager, Vietnamese-Speaking

About the role

The Care Manager is a licensed nurse who provides remote care management for patients in Welby Health’s remote physiological monitoring program, using the platform to monitor vitals, create care plans, and coach patients toward better health outcomes.

Key responsibilities

• Monitor and interpret patient vitals, assessments, and alerts within Welby Health’s platform.
• Provide timely, evidence‑based guidance and escalate clinically significant findings.
• Document patient interactions accurately according to internal protocols and regulatory standards.
• Develop, implement, and adjust individualized care plans addressing clinical and social needs.
• Coordinate with physicians, specialists, and community resources to close gaps in care.
• Serve as a liaison between patients and providers to improve engagement and adherence.
• Deliver patient education and coaching via telephone and secure messaging.
• Identify barriers to care and address them through practical, patient‑centered solutions.

Required profile

• Active and valid RN license in California.
• 2–5 years of direct patient care experience in medical‑surgical or home care settings.
• Verbal and written proficiency in Vietnamese.
• Bachelor’s degree in nursing or a closely related healthcare field.
• Exceptional written and verbal communication skills.
• Ability to work independently in a remote, technology‑enabled environment.
• Strong organizational skills with attention to detail and follow‑through.