Care Coordinator (Remote in CA)

About the role

Optum, part of UnitedHealth Group, is hiring a Care Coordinator to welcome and orient prospective patients to health enhancement programs and coordinate quality services through data gathering and resource referrals. The role acts as the main point of contact for the Health Enhancement/Education team, ensuring continuity of care and better patient outcomes. Candidates located in California can work remotely.

Key responsibilities

• Contact patients to join Health Enhancement/Education programs for chronic condition management and document correspondence
• Anticipate and address patient questions and concerns, and confirm patients' understanding of available programs, tools and resources
• Coordinate patient care with appropriate referrals, notifications and resource allocation, and notify the team of referral needs
• Facilitate enrollment in health enhancement programs and community-based support programs
• Provide scripted health education and monitor progress, and expedite referrals and program scheduling
• Meet or exceed productivity targets and handle additional duties as assigned
• Protect patient information in line with HIPAA standards

Required profile

• High school diploma, GED or equivalent
• 1+ year of experience in a healthcare setting
• Preferred: bilingual Spanish, 1+ years as a medical assistant or in clinical administration, and knowledge of Medicare and MediCal/Medicaid benefits
• Ability to work with multiple computer platforms and manage a workload within set timeframes

Required skills

• Computer literate with basic Microsoft Office skills
• Excellent verbal and written communication in English
• Customer service, problem-solving and critical thinking skills
• Health literacy and cultural awareness; basic understanding of managed care principles

What we offer

• Salary of $60,200 to $107,400 per year for full-time employment
• Comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (subject to eligibility)
• Career development opportunities