Canes Central Associate

About the role

The Canes Central Associate provides one‑stop, high‑quality support to current and prospective students, parents, faculty and staff at the University of Miami. This front‑line position blends administrative expertise with customer‑service skills across registration, billing, financial aid and campus card services.

Key responsibilities

• Assist students and other constituents with inquiries on registration, records, billing, payments, financial aid awards and Cane Card issues.
• Explain enrollment options, deadlines, financial‑aid requirements and refund possibilities, and guide users through payment methods.
• Collaborate with campus offices to follow up on referrals, remove obstacles and deliver coordinated solutions.
• Manage interactions via in‑person visits, email, live chat and phone, documenting each case in the Canes Central case‑management system.
• Print and process new or replacement Cane Cards, handle related fees and coordinate with Access Control for access issues.
• Support call‑center operations, handling inbound calls, creating cases, and participating in outbound outreach campaigns.

Required profile

• Strong knowledge of university registration and records processes.
• Familiarity with billing, payment processing and financial‑aid procedures.
• Understanding of Cane Card operations and related campus services (housing, dining, orientation).
• Excellent communication skills for in‑person and digital interactions.

Required skills

• Experience using Workday for HR and payroll functions.
• Proficiency with the university’s case‑management system.