Call Center Supervisor

About the role

Stony Brook Clinical Practice Management (CPMP) is hiring a Call Center Supervisor in Stony Brook, NY, on a full-time basis, Monday to Friday from 8:30 AM to 5 PM. The supervisor oversees call center staff and operations, prioritizes work and schedules patient appointments. Pay is listed as $23.94 to $29.89, depending on experience, education and market conditions.

Key responsibilities

• Supervise call center staff and be able to perform all jobs under their supervision.
• Maintain and improve call center operations by monitoring system performance, fixing problems, preparing action plans and completing system audits and analyses.
• Work with the clinic office manager to troubleshoot patient registration and scheduling issues.
• Monitor staff assignments and adjust them to optimize efficiency.
• Screen medical calls and answer routine phone inquiries.
• Schedule patient appointments in the computer system and keep physicians' schedules full, calling new consults and managing wait lists.
• Resolve insurance authorization issues.
• Recommend disciplinary action to the administrator and perform other duties assigned by management.

Required profile

• Associate's degree, or four years of full-time experience in a physician practice or healthcare environment instead.
• Previous supervisory experience.
• Knowledge of medical terminology.
• Excellent communication skills.
• Preferred: experience with an EMR and an appointment scheduling system, and a Bachelor's degree.

Required skills

• Proficiency in Microsoft Office.
• Preferred: EMR and appointment scheduling systems.