Business Process Manager - Ecommerce and Digitalization Tools

About the role

ABB is hiring a Business Process Manager for its Electrification Distribution Solutions in Mebane, NC, reporting to the Business Process Manager. The role covers analyzing, managing and improving global end-to-end business processes, guiding the Business Process Owner and IS team on implementing the business process application solution, and working closely with all process stakeholders. The work model is hybrid.

Key responsibilities

• Support the implementation of business solutions by coordinating with cross-functional teams, evaluating the effectiveness of implemented solutions and recommending enhancements.
• Maintain and update e-commerce and configurator platform core data, including market product information, pricing logic, product logic rules, and customer and segment information.
• Support testing activities such as test planning, execution, defect tracking and validation of business requirements.
• Facilitate change management to support continuous improvement, timely implementation and user acceptance.
• Develop and deliver training materials and sessions for end-users and stakeholders on new digital tools and processes.
• Gather user and stakeholder feedback to gauge satisfaction and drive continuous improvement.

Required profile

• Bachelor's degree in Computer Science or Engineering.
• 5 years of experience in e-commerce or digitalization tool activities.
• Work authorization to work in the US.

Required skills

• Strong working knowledge of ERP systems; SAP strongly preferred.
• Strong working knowledge of e-commerce and product configurator systems.
• Experience with SAP SD and MM modules.
• Experience with Salesforce CRM systems.
• Experience with PLM software, specifically Windchill PTE.

What we offer

• Hybrid work arrangement.
• Medical plans (PPO or high-deductible with HSA), dental, vision, and company-paid life and AD&D insurance.
• Short and long term disability coverage, supplemental benefits, parental leave of up to 6 weeks, and an Employee Assistance Program.
• 401(k) savings plan with company contributions and an Employee Stock Acquisition Plan.
• Vacation for salaried exempt positions under a permissive time away policy.