Business Development Manager

About the role

Röhlig USA is looking for an experienced Business Development Manager to drive revenue growth in freight forwarding. You will work with a global logistics network to develop new customers and expand existing accounts across the United States.

Key responsibilities

• Develop new and prospective customers while maintaining existing accounts.
• Assist the Vice President of Sales & Regional VP in preparing and negotiating bids, RFQs, and quotations with customers, suppliers, and overseas agents.
• Support sales campaigns and events in collaboration with local and overseas partners.
• Coordinate and attend sales visits in the USA and with overseas partners to aid business development.
• Plan and manage personal business portfolio/territory according to agreed market strategy.
• Conduct joint sales visits with other sales professionals.
• Ensure compliance with all regulations prescribed by USA Customs, IATA, TSA, FMC, and other governing bodies.
• Quote freight costs to new customers and respond to sales inquiries and leads using appropriate methods.
• Manage client relationships, including weekly follow‑up with new clients after first shipments.
• Deploy contract information to all parties and ensure professional client entertainment activities.
• Meet customer service level agreements and resolve discrepancies, recording them via the Innovations and Incidents Management (IIM) system.
• Monitor competitor activity and industry trends.
• Update and maintain all relevant information about customers and sales activities in the CRM, providing weekly reporting of sales activities.
• Attend meetings with sales team members and participate in training to develop relevant knowledge, techniques, and skills.

Required profile

• High school graduate; some college preferred.
• Proven track record in freight forwarding sales and revenue growth.
• Familiarity with freight forwarding procedures and relevant regulations.
• Strong client and supplier management abilities.

Required skills