Business Analyst – Business & Technology Alignment

About the role

Global Payments is seeking a Business Analyst to join its Business & Technology Alignment team in Rochester, NY. You will work closely with end‑users, programmers, and test analysts to translate business needs into automated system solutions.

Key responsibilities

• Analyze business requests and define automated system scope and objectives.
• Configure system settings, plan business design, and assist with integration and acceptance testing.
• Create detailed system specifications, logical flowcharts, and screen definitions.
• Develop documentation such as bulletins, manuals, and application design layouts.
• Support issue resolution across multiple systems and coordinate client training sessions.
• Maintain ongoing communication with end‑users to ensure solutions meet expectations.

Required profile

• Ability to build working relationships with clients, programmers, and test analysts.
• Experience in analyzing, designing, configuring, testing, and maintaining systems.
• Strong documentation skills for requirements, reports, and implementation plans.
• Basic knowledge of system modules, screen design, and database structures.
• Effective coordination of client meetings and feedback loops.

Required skills