Brand Operations, Process Area Supervisor

About the role

Faire is looking for a Process Area Supervisor to scale and execute the brand onboarding and inbound process for Fulfilled by Faire (FbF). You will own the end-to-end onboarding process, from when brands join FbF through activation, and be accountable for the key performance indicators that drive brand success and program growth. The role sits at the centre of the onboarding experience, coordinating between Faire, brands and warehouse partners so brands get live quickly and are set up for long-term success.

Key responsibilities

• Own the inventory inbound and exception process throughout the entire brand lifecycle
• Own the end-to-end onboarding experience, from initial kickoff through activation and post-launch stabilization
• Serve as the main point of contact between Faire, brands and warehouse partners
• Track onboarding progress across workstreams and proactively identify risks, delays and quality issues
• Use data and operational metrics to anticipate issues and drive decisions
• Work with Product, Fulfillment and CX teams to improve onboarding workflows and contribute to process, documentation and tooling improvements
• Influence outcomes without direct authority and support brands post-onboarding

Required profile

• 3+ years of experience in operations, supply chain, fulfillment, marketplace operations or a related field
• Hands-on experience with physical goods fulfillment and warehousing operations
• Experience scaling warehouse operations built on strong foundations (5S, Poka Yoke, Andon, Kaizen and standard work)
• Experience working directly with brands, merchants or partners at various levels
• Ability to solve complex problems through influence, strong execution and ownership, and comfort in ambiguous, fast-moving environments

Preferred qualifications

• Prior experience with high-quality warehouse receiving operations
• Experience onboarding sellers or merchants onto a marketplace or fulfillment program
• Working knowledge of WMS and experience scaling processes in a high-growth environment
• Prior online marketplace experience

What we offer

• Pay range of $92,000 to $126,500 per year in Chicago, plus eligibility for equity and benefits
• Flexible paid time off and company-wide recharge days
• Paid parental leave up to 16 weeks
• Health coverage, fertility and family-building benefits, mental health support and coaching
• Professional development, wellness and work-from-home stipends
• Employer-sponsored retirement plan

The role is 100% in-person and requires full-time, on-site attendance at the Elwood, Illinois facility.