Branch Manager – East 98th Street, Brooklyn

About the role

Santander is seeking an experienced Branch Manager to lead its East 98th Street location in Brooklyn. You will be responsible for driving business results, ensuring an exceptional client experience, and fostering a high‑performing team in a technology‑focused banking environment.

Key responsibilities

• Oversee daily branch operations, meeting financial targets and compliance standards.
• Develop and execute sales strategies to increase revenue and market share.
• Coach, mentor, and develop branch staff, setting clear performance expectations.
• Manage hiring, scheduling, and employee engagement to maintain optimal staffing.
• Utilize digital platforms to enhance customer interactions and promote self‑service options.
• Handle escalated customer issues, delivering effective resolutions.
• Analyze performance data to drive operational improvements and strategic decisions.

Required profile

• Proven experience managing a retail banking branch or similar environment.
• Track record of achieving sales targets and improving operational efficiency.
• Strong leadership and people‑development capabilities.
• Excellent communication skills with customers and team members.
• Commitment to regulatory compliance and risk management.

Required skills