Branch Coordinator

About the role

The Branch Coordinator supports the efficient operation of a WillScot branch by handling office duties, ensuring safety compliance, and delivering high‑quality customer service. This role is central to maintaining an organized, productive, and welcoming work environment.

Key responsibilities

• Greet visitors, manage vendor deliveries, and handle inbound calls following company policies.
• Collaborate with the Collections team to resolve customer concerns and oversee the end‑to‑end Customer Service process.
• Facilitate delivery and return processes, using Net Promoter Score feedback to drive improvements.
• Manage the branch’s Accounts Payable function, including invoice verification, PO issuance, and month‑end close activities.
• Oversee inventory reconciliation for fleet, office supplies, and value‑added products.
• Coordinate general office and facilities tasks such as mail handling, IT support requests, and employee time‑clock reporting.
• Assist HR and managers with onboarding new hires and other administrative duties.

Required profile

• Experience in office administration, customer service, or related support functions.
• Strong organizational and communication skills.
• Ability to work collaboratively across multiple departments.

Required skills