Bilingual Patient Coordinator

About the role

The Patient Coordinator serves as the first point of contact for patients, handling phone calls, scheduling, and insurance verification while acting as a liaison between the back‑office team and patients. The role requires bilingual Spanish skills and a focus on delivering exceptional customer service.

Key responsibilities

• Handle incoming phone calls, schedule and confirm patient appointments, and direct patients to waiting areas.
• Verify insurance eligibility, collect co‑pay payments, and update patient accounts.
• Coordinate schedules with the dentist and hygienist to meet patient needs.
• Maintain the patient care database by entering new information promptly.
• Follow policies to protect staff and patients from bloodborne and airborne diseases.

Required profile

• Excellent customer service and communication skills.
• Organized with strong phone etiquette.
• Proficient with computers and able to use dental software.
• Patient, understanding, and friendly demeanor.

Required skills

• Experience with Open Dental software.
• Dental office experience.
• Bilingual in Spanish and English.

What we offer

• Competitive salary.
• Health, vision, dental, life insurance, and 401K benefits.
• Caring and fun company culture.