Bilingual Operations & Customer Success Assistant (Remote)

About the role

NC Payment Systems LLC is seeking a bilingual Operations and Customer Success Assistant to support daily business activities for its U.S.-based point‑of‑sale and payments technology platform. This remote position works directly with the company owner, handling client communication, support tickets, billing, hardware logistics, and CRM maintenance.

Key responsibilities

• Manage incoming support tickets, triage issues, and route technical matters to the support team.
• Serve as the first point of contact for inbound client calls, screen calls, take detailed messages, and protect the owner’s focus time.
• Conduct accounts‑receivable outreach, following up on outstanding invoices until payment is collected.
• Oversee POS hardware logistics, including sourcing, ordering, tracking, and organizing equipment.
• Maintain accurate and up‑to‑date client records in HubSpot CRM.
• Execute recurring administrative and operational tasks that keep the business running smoothly.

Required profile

• Professional‑level English (written and spoken) – essential.
• Excellent writing ability to draft clear, polished communications.
• Highly reliable, self‑directed, and capable of solving problems without constant supervision.
• Patient, calm, and helpful with clients, even under pressure.
• Comfortable making outbound calls, including payment follow‑ups.
• Strong organizational skills with sharp attention to detail.
• Prior experience as an administrative assistant, virtual assistant, customer service, or operations professional.
• Spanish fluency is a strong plus.
• U.S. visa or ability to travel to the U.S. is a plus, but not required.

Required skills

• HubSpot CRM

What we offer

• Starting salary of USD 400 per month, increasing to USD 600 after a successful 6‑month review.
• 100% remote work with long‑term stability and growth potential.
• Full‑time, permanent position.