Bilingual Healthcare Virtual Assistant - Medical Spa (English and Spanish)

About the role

A U.S.-based cash-pay medical spa is looking for a proactive, experienced and self-sufficient bilingual Healthcare Virtual Assistant (English and Spanish speaking) to support patient communication, appointments and administration. The role is fully remote, starts at 20 hours per week and can grow to 40 hours per week depending on client needs and performance, at $6-$7 per hour.

Key responsibilities

• Schedule and manage patient appointments, including confirmations and rescheduling.
• Handle incoming emails, phone calls and other patient communications, and respond to inquiries professionally.
• Manage appointment deposits, payment coordination and follow-ups, and support prospective and existing patients to improve bookings and retention.
• Assist with sales-related activities such as service inquiries and patient conversion.
• Maintain accurate patient records and update relevant systems.
• Handle general administrative tasks and uphold patient confidentiality and privacy requirements.

Required profile

• At least 3 years of experience as a Healthcare VA, Medical Virtual Assistant, Medical Receptionist or in a similar healthcare administrative role.
• Experience in a medical spa, aesthetics clinic, dermatology practice, wellness center or similar setting.
• Strong spoken and written English; Spanish-speaking ability is expected given the bilingual title.
• Ability to work independently with minimal supervision and training.

Required skills

• Hands-on experience using Weave.
• Appointment scheduling, phone calls, emails and patient inquiries.
• Customer service and sales skills.