Bilingual Client Experience Associate (English/Spanish) - Work From Home

About the role

AnywhereWorks is hiring bilingual Client Experience Associates to answer inbound calls for its clients' businesses from home. The position is open only to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio or Arizona. Pay starts at $16 per hour.

Key responsibilities

• Capture leads, take orders, schedule appointments and send messages to clients.
• Handle standard answering, Active Response (outbound calls triggered by an incoming message), live chat, relay calls, appointment setting and legal intake calls.
• Meet a steady, fast pace, with calls often coming back to back; performance is measured by quality, accuracy, ready % and after-call work time.
• Choose your own shifts each week, mostly between 5:00 am and 8:00 pm Pacific Time; higher performance tiers get first choice.

Required profile

• Fluent English and Spanish, with excellent verbal and written communication.
• A warm, upbeat tone and a genuine interest in helping people.
• Reliable: shows up for every scheduled shift on time; attendance is tracked with a points system.
• Full availability during the first 8-12 weeks after training, including holidays and vacation time.

Required skills

• Good listening skills, staying calm and efficient under pressure.
• Strong computer skills and typing at a minimum of 30 WPM.
• Eagerness to learn new call types and tools.

What we offer

• Pay starting at $16 per hour.
• 40 hours per week, with 8 hours on Friday and Saturday required for the first 8-12 weeks after training.
• Two weeks of paid training, then 8-12 weeks of learning and development with live calls and support.
• Benefits starting after 60 days (medical, dental, vision, EAP, PTO).
• 401(k) with matching after one year of employment.
• Bring Your Own Device policy, with a computer and internet meeting system requirements.