Benefits Assistant

About the role

The United Nations Joint Staff Pension Fund (UNJSPF) is seeking a Benefits Assistant to join its Client Services Section in New York. The role supports participants, retirees and beneficiaries by providing accurate information on pension participation, entitlements and related benefits.

Key responsibilities

• Provide information to individual participants, retirees and beneficiaries on participation, entitlements and benefits.
• Advise clients in person, by phone or in writing on participation and benefit enquiries.
• Conduct research to ensure responses comply with the Fund’s Regulations, Rules and Pension Adjustment System.
• Route requests to the appropriate secretariat units and initiate administrative procedures such as proof of residence changes.
• Coordinate with the Insurance Section, FAFICS and AFICS on retiree and beneficiary status.
• Monitor and control Certificate of Entitlement verifications, releases, suspensions and related benefits.

Required profile

• Strong communication skills, both written and verbal.
• Ability to conduct detailed research and interpret pension regulations.
• Experience in client‑service environments or administrative support.

Required skills

What we offer

• Career development opportunities within the United Nations system.
• Work in a state‑of‑the‑art facility in the heart of Manhattan.
• Exposure to a multicultural team serving over 90,000 beneficiaries worldwide.