Behavioral Health Clinician – Crisis Assessment & Care Navigation

About the role

Lyra Health provides evidence-based mental health care to millions of people worldwide. As a Clinical Care Navigator, you will give compassionate, timely clinical support to clients facing mental health, behavioral health and life challenges. You will assess needs and risk, provide brief interventions and crisis support, and connect clients with the right care and resources. The role is fast-paced and high-volume, and can be done fully remotely from anywhere in the United States.

Key responsibilities

• Provide compassionate, evidence-informed clinical support for emotional, behavioral and situational concerns, including crisis and elevated-risk situations.
• Conduct risk assessments and safety planning when indicated, using de-escalation, rapport building and evidence-based coping interventions.
• Offer brief support and resources on mental health, substance use, relationship and family issues, workplace stress, grief and other life challenges.
• Help clients connect to Lyra resources and care options, and assist with booking and care navigation.
• Use Lyra's technology platforms, clinical resources and provider network to facilitate access to services.
• Follow up with clients when needed to support continuity of care and reassess risk.
• Handle a high-volume, high-acuity inbound call queue while keeping quality, documentation and adherence to protocols.
• Maintain accurate, timely documentation of interactions, assessments, interventions, referrals and follow-up.
• Collaborate with Lyra teams to ensure safe, effective client care.

Required profile

• Master's degree in clinical social work or equivalent, with an independent clinical license (LCSW, LMFT, LPC, LPCC, etc.) or a Registered Nurse (RN); supervised hours toward licensure are not provided.
• RNs must have two years of behavioral health experience including risk assessment and safety planning.
• All other licenses require two years of post-license experience (EAP or clinical call center experience preferred).
• Significant experience managing high-acuity situations such as active suicidality/homicidality, NSSIB and mandated reporting.
• Bilingual Spanish speakers are strongly preferred but not required.
• Full-time U.S. resident; work cannot be done from outside the United States.

Required skills

• Brief clinical support, risk assessment and crisis response.
• Strong written and verbal communication and clinical judgment.
• Ability to work the shifts Tuesday-Saturday and Sunday-Thursday, 9:30am-6pm PST, with a 10% weekend shift differential.