Behavioral Health Care Coordinator & Scheduler (Remote)

About the role

The Behavioral Health Care Coordinator/Scheduler supports Ennoble Care’s Collaborative Care Model by managing patient appointments, coordinating schedules for Behavioral Health Care Managers (BHCMs), and conducting outreach to ensure timely follow‑up care. This fully remote position serves as the communication hub between patients, providers, psychiatric consultants, caregivers, and community resources.

Key responsibilities

• Schedule initial and follow‑up visits for BHCMs, aligning patient, primary care, and psychiatric consultant availability.
• Maintain and optimize BHCM calendars, reschedule missed appointments, and conduct outreach to no‑show patients.
• Document all interactions and appointment details in the electronic health record (EHR).
• Monitor daily scheduling needs, track referrals, and ensure prompt patient assignments.
• Generate reports on scheduling, outreach, enrollment, and engagement metrics.
• Collaborate with BHCMs, providers, and leadership to communicate updates, address barriers, and improve workflow.

Required profile

• Highly organized and detail‑oriented with strong customer‑service focus.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment while coordinating with multidisciplinary teams.
• Passion for improving access to behavioral health services.

Required skills

• Proficiency with electronic health record (EHR) systems for scheduling and documentation.