Automotive Service Advisor

About the role

Infiniti of Charlotte Inc is looking for a dedicated Automotive Service Advisor to join our service team in Matthews, NC. You will be the primary point of contact for customers, guiding them through service needs and ensuring a smooth hand‑off to our technicians.

Key responsibilities

• Greet customers, answer inquiries, and manage service requests.
• Recommend and clearly explain required automotive services and maintenance.
• Schedule service appointments, track progress, and follow up with customers post‑service.
• Communicate service details and timelines with technicians to guarantee timely completion.

Required profile

• Prior experience in an automotive service advisory or similar customer‑facing role.
• Strong communication and customer‑service abilities.
• Solid knowledge of automotive services, maintenance procedures, and parts.
• Ability to thrive in a fast‑paced dealership environment.

Required skills

What we offer

• Competitive monthly compensation ranging from $7,000 to $11,000, paid semi‑monthly.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Opportunities for career growth and professional development.