Auto Body Damage Manager

About the role

Avis Budget Group is hiring an Auto Body Damage Manager in West Palm Beach, Florida. The role leads the fleet services function covering vehicle damage repair, servicing and in-fleeting/de-fleeting of rental vehicles, driving operational excellence, team leadership and safety while maximizing fleet utilization and profitability.

Key responsibilities

• Develop and communicate operating plans that maximize fleet utilization and direct vehicle damage repair
• Manage team performance against KPIs such as cost per estimate, overdue idle cars and vendor cycle time
• Assess damage daily to prioritize repairs and salvage, and ensure repair orders follow established guidelines
• Determine estimated labor hours, source repair parts and minimize repair cycle times
• Conduct monthly damage writer reviews and audits
• Forecast, budget and manage costs of repair and other financial drivers
• Select and manage body shop relationships, negotiate rates, run semi-annual audits and ensure service levels and vendor policies are followed
• Oversee bus damage repair at bus locations and manage the employee lifecycle, including hiring, onboarding, training, performance management and employee relations
• Ensure safety policies are followed and may perform additional duties as directed

Required profile

• High school diploma required; 2-4 year college degree preferred (or equivalent)
• Minimum 2 years of management experience in a related field such as rental cars, automotive shops or service-oriented fields
• Prior experience writing damage estimates is preferable
• Valid driver's license
• Ability to work flexible schedules, including early mornings, nights and weekends, and to lift 50 pounds

Required skills

• Financial acumen and forecasting
• Talent management, delegation and negotiation
• Written and verbal communication, investigation and problem-solving
• Vendor management

What we offer

• Medical, dental, vision, life and disability insurance, plus optional group auto, home, pet, legal assistance and other benefits
• 401(k) retirement plan with company match
• Training, employee discounts on Avis/Budget cars and an Employee Assistance Program