Associate Vice President, Customer Success – Americas

About the role

As Associate Vice President, Customer Success you will be a senior regional leader accountable for the Americas Customer Success business, driving retention, expansion, product adoption and value realization across enterprise, strategic and scale segments.

Key responsibilities

• Build, lead and develop a high‑performing team of Customer Success leaders across the Americas with clear segment expectations.
• Drive Gross and Net Revenue Retention, adoption, advocacy and renewal readiness through your management team.
• Partner with Sales leadership on coverage, renewal forecasts, expansion strategy and executive account planning.
• Ensure the CS organization prioritises adoption and value realization, collaborating closely with Technical Delivery.

Required profile

• 8+ years in Customer Success, Technical Account Management or related post‑sale leadership roles, with significant cybersecurity experience.
• 3+ years leading managers or team leads in a high‑growth B2B SaaS or cybersecurity company.
• Proven ability to work with CISOs, CIOs, security operations and IAM leaders and to influence commercial outcomes.
• Track record of building teams that consistently meet GRR, NRR, adoption and advocacy targets.

Required skills

• Salesforce (SFDC) and TaskRay proficiency.
• Deep knowledge of Active Directory / Entra and identity security concepts.