Associate Patient Care Coordinator

About the role

Optum, part of UnitedHealth Group, is hiring an Associate Patient Care Coordinator in Las Vegas. The role reports to the Center Administrator and provides front-office support, including appointment scheduling, patient registration, cashiering and answering calls. Shifts are Monday to Friday, 8 hours between 6:30am and 6pm PST, and the schedule is set after hiring. The position is at 2704 N. Tenaya Way, Las Vegas, and candidates must be able to travel to other sites in Henderson and Las Vegas for training and coverage.

Key responsibilities

• Greet patients on arrival and manage standard wait times
• Handle check-in and check-out, including demographic and insurance verification, pre-authorizations and precertification, and document collection
• Collect co-pays, co-insurance and deductibles and issue receipts
• Manage the cashier box and daily deposits
• Answer phones, schedule appointments, redirect calls, answer questions and take messages
• Maintain medical records and file or scan correspondence; process requests for medical record releases
• Build positive relationships with patients, employees and the public

Required profile

• High school diploma or GED
• 1+ year of administrative support experience in a healthcare, medical office or health insurance setting
• Reliable transportation
• Preferred: EMR experience, 1+ year of data entry, OBGYN or pediatric experience, and bilingual English/Spanish

Required skills

• Basic proficiency with Microsoft Excel, Word, Outlook and PowerPoint

What we offer

• Hourly pay of $16.00 to $29.00 for full-time employment
• Paid time off starting in the first pay period plus 8 paid holidays
• Medical plan options, dental, vision, life and disability insurance, and a 401(k) savings plan
• Education reimbursement, employee discounts, an employee assistance program and voluntary benefits