Associate Patient Care Coordinator

About the role

Family Medicine has an immediate opening for a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator in Colorado Springs. The role covers set processes and protocols, works with the care team to support the organization's vision and mission, delivers excellent customer service and follows Lean processes. It supports the teams in meeting financial, clinical and service goals, and may be primarily focused on inbound and outbound calls depending on business needs. Schedule is Monday to Friday, 8:15am to 5:15pm MST.

Key responsibilities

• Obtain accurate and up-to-date patient information such as name, address and insurance details
• Answer telephone calls promptly and courteously
• Perform insurance verification at the time of scheduling and confirm and schedule appointments
• Follow up on patients, such as scheduling specialist and follow-up appointments and obtaining copies of lab results or specialist reports
• Obtain patient signatures for required documents and upload valid government-issued ID and insurance cards
• File and maintain medical records and correct registration errors in the claims edit work queue
• Scan documents, monitor the fax server and assign them to the appropriate electronic chart
• Notify clinical staff of schedule changes and communicate with patients, families and health care professionals
• Take part in the orientation of new field employees and complete new clinical competencies

Required profile

• High school diploma or GED
• 1+ year of healthcare experience
• Ability to work independently and as a team, multi-task and work well under pressure
• Excellent verbal and written communication skills

Required skills

• Intermediate computer proficiency, including Microsoft Word, Excel and Outlook
• Preferred: 1+ years of front office medical experience, knowledge of EMR software and bilingualism in Spanish and English

What we offer

• Hourly pay of $18.00 to $32.00 for full-time employment
• Paid time off starting in the first pay period plus 8 paid holidays
• Medical plan options, dental, vision, life and disability insurance, and a 401(k) savings plan
• Education reimbursement, employee discounts and an employee assistance program