Associate I – Complaints (Quality & Regulatory)

About the role

Alcon is seeking an Associate I to join its Quality & Regulatory Affairs team at the Irvine manufacturing facility. The role focuses on processing, investigating, and reporting product defect complaints while ensuring compliance with global and local regulations.

Key responsibilities

• Receive, triage, and investigate product complaints, acting as the primary point of contact.
• Collaborate with Medical Safety and R&D on adverse event assessments.
• Ensure timely reporting to regulatory agencies in accordance with company policy.
• Monitor complaint trends, support root‑cause analysis, and suggest improvements to manufacturing or packaging processes.
• Maintain unified investigation procedures and accurate documentation.
• Participate in cross‑functional problem‑solving initiatives using scientific principles.

Required profile

• Bachelor’s degree or equivalent experience (or high school + 8 years; Associate + 4 years).
• Fluent English reading, writing, and communication skills.
• Attention to detail, reliability, and ability to follow SOPs and GxP regulations.
• Willingness to complete all required training and contribute to continuous improvement.

Required skills

What we offer

• Full‑time, Monday‑Friday schedule (8 AM – 5 PM PST).
• On‑site work at a state‑of‑the‑art manufacturing site.
• Opportunities for career growth within a global eye‑care leader.