Associate Consultant

About the role

C Space is looking for an Associate Consultant to help build and nurture online communities that provide valuable consumer insights for our clients. In this multi‑faceted position you will act as a bridge between consumers and brands, fostering trust and encouraging meaningful dialogue.

Key responsibilities

• Develop and maintain relationships with community members, responding to inquiries and advocating for their needs.
• Represent the consumer voice internally and, when appropriate, directly with clients.
• Identify trends, opinions, and feedback from members to inform client strategies.
• Author and deliver member communications such as acquisition, retention, and outreach messages.
• Track, analyze, and optimize community participation and vibrancy.
• Reward and recognize members to enhance engagement.
• Facilitate member‑to‑member interactions and encourage user‑generated content.
• Support account teams by reviewing reports and quality‑checking surveys.

Required profile

• Curious and detail‑oriented with strong communication abilities.
• Comfortable with technology and eager to explore innovative solutions.
• Enjoys problem‑solving, variety, and getting tasks completed.
• Passionate about understanding consumer motivations and opinions.
• Adaptable communication style for diverse audiences.
• Collaborative mindset focused on excellence and customer satisfaction.

Required skills