Assistant Station Head

About the role

The Assistant Station Head supports the Station Head in overseeing all ground operations for Malaysia Airlines at the Manila station. This role ensures safe, secure, and compliant handling of passengers, baggage, and aircraft while maintaining high service standards.

Key responsibilities

• Manage ancillary collections (excess baggage, last‑minute upgrades) with the Ground Handling Agent and process mishandled baggage payments.
• Ensure GHA services meet agreed Service Level Agreements and that charges align with services provided.
• Monitor safety and security compliance of staff and third‑party ground support providers, and report incidents accurately.
• Guarantee station operations conform to Malaysia Civil Aviation Regulations (CAR 2016), Civil Aviation Directives (CAD 6004), and local occupational health, safety, and environmental laws.
• Liaise with internal departments to facilitate smooth passenger and aircraft handling.
• Handle passenger complaints and claims at the station.
• Be prepared for transfer or secondment to any subsidiary or affiliate within the Malaysia Aviation Group as required.

Required profile

• Strong sense of urgency, accountability, and ability to escalate issues promptly.
• Excellent knowledge of aviation ground handling processes and regulatory requirements.
• Proven ability to work collaboratively with internal teams and external service providers.
• Flexibility to relocate or be seconded within the Malaysia Aviation Group.

Required skills