Assistant Front Office Manager

About the role

Fairmont Washington D.C., a luxury hotel in Georgetown, is looking for an Assistant Front Office Manager. The role provides managerial support for Reception/Front Office, Royal Service, Fairmont Gold and Guest Services, helping the Front Office Manager with daily tasks and ensuring a seamless guest experience.

Key responsibilities

• Support the Front Office Manager and supervise Front Office colleagues, including performance evaluations, coaching and recruitment
• Balance operational, administrative and colleague needs and ensure consistent guest service
• Ensure loyalty and VIP procedures are met, and promote the loyalty program and upsell programs
• Review arrival details, VIPs and group reservations, check billing, room types and dates, and sign off on cash handling and shift closings
• Ensure proper staffing and scheduling, and communicate shift information through pre-shift briefings, logs and meetings
• Handle complaints consistently, complete daily, monthly and quarterly reports, and review payroll punches and attendance records
• Control labour and operational expenses, maximize inventory during high occupancy nights, and comply with health and safety policies
• Take a full, accurate handover from the previous shift and complete project work assigned by the Director, Front Office

Required profile

• Minimum of 1 year of proven supervisory experience
• Degree or diploma in Hospitality Management is an asset
• Experience with a hotel loyalty program is an asset
• Knowledge of Micros-Fidelio is an asset; basic first aid certification sought
• Must be legally authorized to work in the United States without sponsorship
• Ability to stand and walk for long periods and lift up to 25 lbs frequently

Required skills

• Excellent written and verbal communication, interpersonal and leadership skills
• Organization, flexibility and ability to work under pressure
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

What we offer

• Salary of $55,000-$68,000
• Paid time off, medical, dental and vision insurance, and 401K
• Employee benefit card with discounted rates worldwide
• Learning programs through the Academies and career growth opportunities