Assistant Front Desk Manager

About the role

Virgin Hotels is looking for an enthusiastic Assistant Front Desk Manager to help create memorable experiences for guests and teammates alike. You will act as a culture carrier, ensuring the daily operations of the front desk run smoothly while fostering a fun, supportive environment.

Key responsibilities

• Oversee check‑in and check‑out processes, delivering warm, personalized service.
• Lead, coach, and schedule front desk team members.
• Coordinate with other departments to resolve guest issues promptly.
• Stay informed about hotel and city events to provide accurate recommendations.
• Promote hotel amenities and upsell experiences to guests.

Required profile

• Passionate about hospitality and people‑focused service.
• Strong communication and leadership abilities.
• Ability to think creatively and handle unexpected situations.
• Commitment to maintaining a positive, fun workplace culture.

Required skills

• Excellent interpersonal and guest‑service skills.
• Leadership and team‑management experience.
• Knowledge of hotel front‑desk operations.

What we offer

• Opportunity to work in a dynamic, innovative hotel brand.
• Supportive team environment that values growth and fun.
• Competitive compensation and benefits package.