Assistant Coordinator for Administrative Operations

About the role

The Assistant Coordinator for Administrative Operations supports the Department of Resident Life at the University of Maryland by overseeing daily service‑desk activities and supervising student staff. This full‑time, exempt position ensures smooth operations for residents living in campus housing.

Key responsibilities

• Manage day‑to‑day operations of 2‑5 24‑hour service desks in residence halls.
• Supervise 2‑5 Desk Operations Supervisors (undergraduate student leaders).
• Oversee hiring, training, and performance evaluation of up to 70 Community Assistants.
• Lead administrative projects such as room‑damage inspections, billing processes, key‑record management, and term‑to‑term room transitions.
• Act as liaison between the service desks and other units within Resident Life.

Required profile

• Experience supervising student or entry‑level staff in an administrative setting.
• Strong organizational and multitasking abilities.
• Commitment to equitable and inclusive practices serving a diverse campus community.
• Ability to work collaboratively with various university departments.

Required skills

What we offer

• Opportunity to work in a vibrant university environment near Washington, D.C.
• Professional development within a large, diverse organization.