Assistant Bakery Operations Manager

About the role

Insomnia Cookies is looking for an Assistant Bakery Operations Manager (ABOM) to support the Bakery Operations Manager (BOM) in delivering high‑quality baked goods and exceptional guest experiences. This pipeline role is designed to develop future bakery leaders by combining hands‑on operational execution with talent development and administrative ownership.

Key responsibilities

• Execute core bakery operations including inventory rotation, scheduling support, staffing coordination, and completion of administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in creating schedules and managing labor to meet operational targets.
• Participate in recruiting, interviewing, onboarding, and training of new staff.
• Provide real‑time coaching, performance feedback, and hold team members accountable to standards.
• Manage bakery operations independently when the BOM is absent, ensuring continuity during leadership transitions or staffing shortages.

Required profile

• At least 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline, attention to detail, and ability to work in fast‑paced, high‑volume environments.
• Demonstrated ability to coach and develop hourly team members.
• Excellent communication and problem‑solving skills.

Required skills

What we offer

• Competitive pay with bonus eligibility.
• Medical, dental, vision & pet insurance.
• Paid vacation and wellness days.
• Career development pipeline toward a Bakery Operations Manager role.
• Free cookies each shift and a fun, fast‑paced team culture.