Area Installation Specialist, Interior

About the role

The Home Depot Area Installation Specialist (AIS) supports the customer experience throughout the installation life cycle. The role covers technical measures, assessment of pre-existing conditions and product affirmations, and includes Job Site Inspections (JSIs) to check quality of work, service provider badges and customer expectations. It reports to the District Installation Manager and involves occasional overnight travel.

Key responsibilities

• Customer experience (about 25%): keep regular contact with customers, follow up on time, resolve open questions and job changes, manage open services and care tickets, and escalate decisions as needed.
• Job process management (about 60%): assess pre-existing conditions, perform product affirmations and technical measures, run JSIs including badge checks and work inspections, document scope changes, and close open services on time.
• Operations (about 15%): help manage customer inquiries, resolve jobs on hold, initiate scope-change requests, and use reporting systems to keep installs accurate.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• Preferred: construction/home improvement experience and experience managing residential install projects.
• Preferred: bachelor's degree or equivalent; 5 years of work experience preferred.
• Physical work involving walking, standing, stooping, climbing and lifting, sometimes heavy or awkward; occasional exposure to dust, fumes or odors.

Required skills

• Action oriented, business insights and business acumen
• Communication, collaboration and effective negotiation
• Customer focus, problem solving and multi-tasking
• Strong time management and organizational skills

Pay range for California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY) and Washington residents: $24.00 - $30.00.