Application Administrator I

About the role

Jabil is looking for an Application Administrator I in St. Petersburg/Tampa to support, maintain and administer business applications so they perform well, stay available and meet user needs. The role covers basic troubleshooting, user support and application-related projects under supervision.

Key responsibilities

• Provide first-level support for application issues, troubleshoot and escalate when needed
• Maintain applications: monitor system health, manage user accounts and back up data
• Help configure and deploy updates, patches and new releases
• Document configurations, support procedures and user guides
• Work with senior administrators and IT teams on performance issues and support end users with access, usage and basic training
• Take part in testing new features, root cause analysis, and disaster recovery and business continuity testing
• Monitor availability and alerts, support integrations with other enterprise systems, and coordinate with vendors and support teams
• Create application reports, dashboards and queries, and maintain incident, change and knowledge base documentation
• Support manufacturing, supply chain, quality and business operations teams, and take part in on-call rotations

Required profile

• High school diploma or GED; associate's degree in IT, computer science or a related field preferred
• 0-2 years of IT support experience, preferably with application administration
• Strong problem-solving, communication and teamwork skills, and willingness to learn new technologies

Required skills

• Basic understanding of Windows and common business applications
• Familiarity with ticketing systems and ITIL principles
• Preferred: SQL, Active Directory, user provisioning, ERP/MES applications, PowerShell, Microsoft Power Platform, Azure, SharePoint