Analyst IV Executive Technical Support

About the role

Ahold Delhaize USA, a division of the global food retailer Ahold Delhaize, is hiring an Analyst IV Executive Technical Support in its Salisbury, NC office. The role provides highly technical, immediate assistance to senior executives across all US entities, bridging the gap between IT and executive business partners. It also supports executive meetings, traveling executives and the corporate campus, and requires an onsite presence 5 days per week. Applicants must be authorized to work in the United States on a full-time basis.

Key responsibilities

• Identify, troubleshoot and analyze complex business IT problems for senior executives across all brands and entities, and propose and execute solutions.
• Coordinate and run events for C-Suite executives using AV and VTC technologies, planning the technology plan for video, audio and presentation content, managing the run of show and delivering world-class results.
• Train Executive Support team members to the required standards and help build work-tracking and ticket-management solutions for the Premier Services organization.
• Lead meetings with technology teams to drive solutions for issues affecting executives, and liaise with vendors, business users, IT programmers and IT service owners.
• Provide immediate onsite support for offsite meetings and sponsored events, and travel to multiple locations, including home visits for the highest-level executives and Board Members.
• Analyze trends in specific platforms to drive process improvement, resolve chronic incidents, prepare reports and present findings to IT leadership.

Required profile

• Bachelor's degree in computer science, a technical field or a business-related field; equivalent training, certifications or experience will be considered.
• 3+ years of equivalent experience in a relevant technology job or field.
• Excellent written and verbal communication skills and the ability to plan, prioritize and drive issues from concept to closure.
• Ability to take mid-to-large projects from start to finish and work independently with minimal direction.
• Collaborative, with proven experience partnering and influencing others.

Required skills

• Expertise in Windows, Mac and iOS operating systems, including configuration and troubleshooting.
• Preferred: master's degree, advanced training or certifications, experience in Agile teams or product/platform-based models, and retail or grocery experience.

Salary range: $92,640 - $138,960, depending on qualifications, experience, internal equity and market conditions.