Administrative Assistant - Patient Engagement

About the role

Citadel Healthcare Management provides healthcare management services for practices across North America. Its Administrative Assistant ensures smooth daily office operations by managing appointments, keeping patient records accurate, handling financial transactions and providing compassionate customer service. The role reports to the Practice Manager or Office Supervisor.

Key responsibilities

• Schedule patient appointments to optimise clinician time, make reminder calls and notify patients of delays or waiting times.
• Collect and update patient addresses, contact details, insurance information and medical history, verify information at each visit and help patients complete forms.
• Process cash and credit card payments, review patient accounts, follow up on overdue payments and coordinate with the billing department on billing or insurance issues.
• Respond promptly to patient inquiries or complaints, investigate them and escalate to medical staff when needed.
• Handle general office tasks such as filing, document organisation and supply maintenance, and keep electronic and paper records accurate.

Required profile

• High school diploma or equivalent; associate degree preferred.
• Prior experience in US healthcare administration or US customer service is an advantage.
• Strong communication and interpersonal skills, ability to multitask and prioritise, and strict confidentiality.

Required skills

• Proficiency in MS Office and healthcare management software.
• Organisation and time management, attention to detail, empathy and professionalism.

What we offer

• Work hours from 4:45 PM to 2:00 AM.
• Provident fund, leave encashment and gratuity.
• Health insurance, inflation bonus and housing allowance.
• Bonuses for patients seen, Eid and other occasions.
• Market-competitive salary.