Administrative Assistant – Customer Service

About the role

American Financing is looking for a proactive Administrative Assistant to support its Customer Service Department. You will handle a high volume of calls, coordinate schedules, and serve as a backup front‑desk receptionist in a fast‑paced mortgage environment.

Key responsibilities

• Coordinate appointments for Mortgage Consultants and ensure timely client meetings.
• Reach out to clients to confirm, reschedule, and send formal email confirmations.
• Distribute leads and follow up with consultants to keep the pipeline moving.
• Manage internal and external communications, including a high volume of phone calls.
• Provide backup support for the front‑desk receptionist as needed.

Required profile

• High school diploma or equivalent.
• Proven experience in an administrative, coordination, or office‑support role.
• Adaptable to changing priorities and high‑volume workflows.
• Positive, “can‑do” attitude with strong written and verbal communication.
• Bilingual English/Spanish is a strong plus.

Required skills

• Microsoft Excel
• Google Sheets
• Google Workspace
• Vonage
• Byte platform
• CRM systems
• Loan Origination Software (LOS)
• Standard database practices

What we offer

• Hourly wage of $19.50
• Casual work environment
• Family‑owned, customer‑focused culture