Account Success Manager – Michigan

About the role

The Account Success Manager is a field‑based extension of the Territory Management and Referral Coordination teams, supporting healthcare providers, referral sources, and patients throughout the patient access journey. The role drives referral optimization, provider education, patient access support, and account engagement to improve provider and patient outcomes.

Key responsibilities

• Oversee referrals from healthcare providers and referral sources to facilitate timely patient onboarding, insurance verification, and order fulfillment.
• Partner with Referral Coordinators, Territory Managers, Customer Service, and Operations teams to resolve referral, documentation, reimbursement, and patient access barriers.
• Conduct regular in‑person visits with healthcare providers and referral sources to strengthen relationships and improve referral conversion.
• Provide field‑based education to healthcare providers and office staff on referral requirements, documentation standards, and patient onboarding processes.
• Maintain accurate records and activity documentation within company systems while adhering to corporate compliance guidelines.

Required profile

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum one year of experience in healthcare administration, referral management, intake, or related field.
• Strong interpersonal and relationship‑building skills with ability to work independently.
• Willingness and ability to travel throughout the assigned geography and conduct frequent in‑person visits.
• Valid driver’s license and ability to meet credentialing requirements for healthcare facilities.

What we offer

• Comprehensive medical, dental, and vision insurance plus wellness and mental‑health resources.
• Competitive 401(k) plan with immediate company match and financial planning services.
• Generous paid time off, flexible work hours, and options for flexible work arrangements.
• Opportunities for continuous learning, mentorship, and tuition reimbursement.
• Recognition programs that celebrate employee achievements and contributions.