Account Manager – SMB & Mid-Market

About the role

As an Account Manager at Uber Eats you will be the primary growth engine for a portfolio of high‑value small‑to‑medium and mid‑market restaurant partners. You will own the full partner lifecycle, from onboarding to long‑term profitability, and drive tangible impact on both partner and Uber’s bottom line.

Key responsibilities

• Navigate and grow a high‑value portfolio of SMB and Mid‑Market restaurant partners from onboarding through long‑term profitability.
• Build proactive communication channels via phone, email and face‑to‑face meetings to earn trust and solve problems quickly.
• Identify and unlock new revenue streams through product adoption, location expansion and upselling marketing solutions such as ads and promotions.
• Partner with Operations and Sales teams to resolve complex merchant pain points and remove growth barriers.
• Track and analyse merchant KPIs and OKRs, conduct regular business reviews and turn data into actionable growth strategies.
• Mitigate risk by spotting partnership threats and ensuring 100 % account retention.
• Standardise best practices and contribute to the playbook for merchant success at scale.

Required profile

• Minimum 3 years of experience in sales, account management or operations with full responsibility for growth targets.
• Strong written and verbal communication skills in a fast‑paced environment.
• Proven ability to use data to build business cases and drive decision‑making.
• Demonstrated grit, persistence and a “roll‑up‑your‑sleeves” attitude to meet quarterly revenue and retention goals.
• Comfort with ambiguity and experience thriving in autonomous, evolving teams.

Required skills

• Excel
• Google Sheets